This page explains what personal information loveph collects, how it is used, and the steps we take to keep your data safe. By registering an account or using our platform, you agree to the practices described here. This policy applies to all registered members in the Philippines.
When you register on loveph, we collect the personal details you provide, including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect account activity data such as login timestamps, deposit and withdrawal history, game session records, and device information. This information is necessary to verify your identity, process transactions, and deliver a personalised experience on the platform. We may also collect technical data such as your IP address, browser type, and operating system to help us maintain platform security and performance. All data collection is carried out in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012.
Your personal data is used primarily to manage your account, process deposits and withdrawals, verify your identity, and deliver the gaming services you have requested. We also use your information to send you relevant platform updates, promotional offers you have opted into, and important account notifications. Transaction data helps us detect and prevent fraud, money laundering, and other prohibited activities on the platform. Aggregated and anonymised usage data may be used to improve platform features, optimise the mobile experience, and develop new content for Filipino players. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without your knowledge.
loveph does not sell your personal information to third parties under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, including payment processors, identity verification partners, and cloud infrastructure providers — all of whom are bound by strict confidentiality agreements. In cases where we are legally required to do so, we may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts of competent jurisdiction. Any third-party partner that receives your data is required to handle it in a manner consistent with this Privacy Policy and applicable Philippine law. We will notify you of any material changes to our data-sharing practices as soon as reasonably practicable.
We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security audits. While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security, and you are also responsible for keeping your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately at [email protected]. We will investigate and respond to all reported security concerns promptly.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by Philippine law and our internal compliance obligations. Transaction records and identity verification documents may be kept for a minimum of five years following account closure to satisfy anti-money laundering and regulatory requirements. Once the applicable retention period has expired, your data will be securely deleted or anonymised. You may request the deletion of your account and associated data at any time by contacting our support team, subject to any legal obligations that require us to retain certain records. We will confirm the outcome of any deletion request within a reasonable timeframe.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request the deletion of your personal data held by loveph. You also have the right to object to the processing of your data for direct marketing purposes and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at [email protected] with your registered account details and a cleardescription of your request. We aim to respond to all data subject requests within 15 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
loveph uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand which features are most useful to Filipino players so we can continue improving the experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect platform functionality. We do not use third-party advertising cookies or share browsing data with external ad networks.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so you are always informed about how your data is being handled. Continued use of the loveph platform after any changes have been posted constitutes your acceptance of the updated policy. If you have questions about any update, please reach out to our support team before continuing to use the platform.
Last updated: 2025. This policy applies to all users of the loveph platform in the Philippines.
We are committed to protecting your personal information and being transparent about how it is used. If you have any questions about this policy or your account data, our support team is ready to help. You can also visit our FAQ page for quick answers, or create a free account to start enjoying live casino games and fish games built for Filipino players.